Reference

Open your legal terms at sattamatkano

sattamatkano puts account terms, privacy duties, cookie use, UPI record handling and India access rules in one legal page, so you can read the basis for opening an…

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sattamatkano Open your legal terms at sattamatkano
POLICY CONTACTS

Reach our policy desk

Legal questions need a clear route, not a generic inbox. Start with your account email, mobile number and the clause or event you want us to check.

Legal email Use the legal contact form for terms, privacy, cookie or account-status questions. Add your registered mobile number, account email and the date of the issue so we can trace the relevant record.
Account chat Open chat from your account when the issue is tied to access, identity checks or a recent wallet entry. We can confirm receipt and move detailed legal questions to email when a written reply is needed.
Document requests For correction, access or deletion requests, send the exact detail you want us to check. We may verify your identity first, then confirm what can be changed under applicable law.
ACCOUNT CARE

Control your account records

We handle legal records around purpose, access and proof. Account details are used for sign-in, payment checks, security alerts, service messages and legal compliance.

Data use

We collect only the account details needed for sign-in, wallet records, support history, security checks and lawful requests. Each use must connect to a clear account purpose rather than unrelated marketing activity.

Cookie control

Cookies keep you signed in, remember your consent choice and help flag unusual access. You can change browser settings, but some account pages may ask you to sign in again after cookies are cleared.

Access security

We check device signals, login patterns and account changes when access looks unusual. These checks help protect your account records, and we may ask for identity proof before changing sensitive legal details.

Retention periods

Chat transcripts, payment references and identity records are kept only for the period linked to legal, audit, tax, fraud-control or dispute needs. When retention ends, we delete or anonymise where practical.

Change requests

You can ask us to correct a name, mobile number, email address or address record. We may need proof before changing details that affect wallet access, legal notices or account ownership.

Lawful requests

If a court, regulator or authorised agency asks for records, we assess the request before sharing. We keep a record of the request and limit disclosure to what the law requires.

Ask legal questions before joining

These questions cover how our legal terms work before and after you open an account. They focus on access, privacy choices, cookies, payment references, record changes and contact routes. Read them with the full terms on this page, because a short answer cannot replace the clause that applies to your account. If your situation depends on your location in India, local law decides whether access is available.

You can open an account only if you meet the legal age, identity and location rules that apply to you. Access and eligibility depend on local law and are available where local law permits.

We collect details needed for sign-in, account security, wallet records, support replies, payment checks and lawful requests. This may include your name, mobile number, email address, device signals and payment references.

Payment references help us match wallet entries, verify disputes, meet audit duties and answer lawful requests. We do not treat a payment reference as permission to use your account details for unrelated purposes.

Yes, you can ask us to correct details that are wrong or out of date. We may request proof before changing legal name, mobile number, address or any detail linked to wallet access.

Cookies help remember consent choices, keep sessions active and protect account pages from unusual access. If you clear them, you may need to sign in again or repeat a consent choice.

Retention depends on the record. Some support details can be removed sooner, while identity checks, payment references and dispute records may stay longer for tax, audit, fraud-control or lawful request reasons.

Use the legal contact form or account chat and include your account email, mobile number, date and payment reference if relevant. We route privacy, access and payment-record questions to the right team.